About Us
Vega Water commenced operations in 1989, initially providing water treatment services and chemicals to cooling towers and boilers across Victoria. Drawing on the wealth of over two decades of practical experience, Vega Water now delivers specialist water treatment management and consulting services across all facets of water treatment.
Our core business centres on the production of Risk Management Plans and also “Continuous Risk Management” for cooling tower systems, utilising TOMAS, the much-loved web-based “Cooling Tower Management System” to provide support to large national & multi-site clients as well as smaller sites with one or more systems. TOMAS provides the mechanics and automation which allow Vega Water’s administration and consulting staff to provide our unique package of cooling tower risk management services.
We use the much loved TOMAS portal to deliver:- Independent analytics for cooling towers
- Continuous Risk Management, technical oversight & assistance
- Comprehensive document management
- Automated exception reporting & proactive fault management
- Thorough and pragmatic risk assessments / RMPs & audits.
Our Clients
Our unique offering of a “total management solution” for cooling towers has proved incredibly popular with clients who manage portfolios of buildings. Some of our current larger national and statewide clients include:
Testimonials
Hootan
Facility Manager NSW – AMP Capital
“I wanted to say thank you for your ongoing support and prompt responses. And a very special thanks to Dave, as the guys from council we're very impressed with his thorough and detailed RMP. Thanks again!”
Kalai
Facilities Manager VIC – CBRE/ISPT
“Vega Water impresses me each time I request for a service. Great attitude and impressive service! Well done and thank you.”
Stephen
Facilities Manager VIC - CBRE
“I do appreciate the efforts that you guys go to! Thanks also to Mark. I enjoy seeing him on site, and gleaning a little bit of his knowledge each time!”
Dian
Facilities Manager VIC
“Dear Rick,
Thank you very much, it is a pleasure dealing with you and Vega.”
Services
Vega Water “takes the stress out of managing”
Cooling Towers
- Annual Cooling Tower Audits (Victorian & NSW Standards)
- Risk Management Plans (RMPs) – VIC/NSW/AS3666 Standards
- Continuous Risk Management & Technical Oversight (TOMAS)
- Independent Cooling Tower Analytics
- Comprehensive document, data & fault management – independent of service providers
Consulting
- Water Treatment Tender Management
- Efficiency Studies
- Water Reuse & Recycling Projects
- Project Feasibility Studies
- Project Management
Sites all around Australia
Cooling tower records logged in TOMAS since 2008
New records added weekly
Years of making managing cooling towers EASY for our clients!
NSW Audits
NSW Audits - TIMING
The new NSW regulations require an audit to be conducted annually by a licenced auditor. The audit must be conducted:
- “within 2 months after the end of the audit period.”
The audit period applicable to your cooling tower system is defined as commencing:
- “on the first day of the month following the month in which the risk assessment was undertaken.”
For example, if your RMP was completed during November 2018, then your first audit must be undertaken from December 2019 through to the end of January 2020. If your RMP was completed during June 2019 then your first audit must be undertaken during July-August 2020.
NSW Audits – PROCESS
The auditor is required to assess if the cooling tower system has been managed:
- a) in accordance with the regulations and;
- b) that the control strategies and monitoring specified in the RMP have been implemented within the specified time frames.
The audit is a desktop audit only (ie. a site visit is usually not required) and will take as its input:
- RMP(s)
- FORM3s
- Testing and maintenance documentation
- Evidence of implementation of RMP action items.
NSW Audit Pricing
$350-550/CTS
Industry - Standard
- NSW licenced auditor
Compliance / Records Management Portal
- Possibility of online portal with limited functionality
Independent Analytics
- Option not available
$295/CTS
VEGA - Standard
- Team of 3x NSW licenced auditors
- 50 years combined cooling tower servicing & consulting experience
- Pragmatic auditing based upon extensive “real world experience”
- 15+ years cooling tower auditing experience in Victoria
-
Currently responsible for compliance and risk auditing of more
than 1000 cooling towers around Australia
Compliance / Records Management Portal
- Free inclusion of our much loved online portal TOMAS!
- Total management & storage of ALL cooling tower records!
- Provision of 5 years of records within 4 hours
- Automatic follow-up of ALL missing records
-
Automatic notification of over target microbial results including
historical trend graphs & mandatory notification advice.
Independent Analytics
- Option not available
$390/CTS
VEGA - Comprehensive
- Team of 3x NSW licenced auditors
- 50 years combined cooling tower servicing & consulting experience
- Pragmatic auditing based upon extensive “real world experience”
- 15+ years cooling tower auditing experience in Victoria
-
Currently responsible for compliance and risk auditing of more
than 1000 cooling towers around Australia
Compliance / Records Management Portal
- Free inclusion of our much loved online portal TOMAS!
- Total management & storage of ALL cooling tower records!
- Provision of 5 years of records within 4 hours
- Automatic follow-up of ALL missing records
-
Automatic notification of over target microbial results including
historical trend graphs & mandatory notification advice
Independent Analytics
- Continuous independent technical oversight of cooling tower risk & compliance by industry experts
- Maintenance and testing records reviewed daily by industry experts
- Exception reporting and on call technical assistance provided to FMs
- Active tracking of all reported faults & technical assistance
- Provision of a wide variety of reports on demand
Team
Rick
Managing ConsultantA commitment to always providing a “Service First” approach along with his excellent communication skills have seen Rick rise to become a well known and respected figure in the water treatment community. Rick has personally authored many thousands of RMPs over the past decade and has overseen the development of Vega Water’s “clear but thorough” style.
David
Senior Consultant
Mark
Senior ConsultantBased in VIC, Mark brings over three decades of “hands-on” practical water treatment experience to our team, including specialist knowledge in the areas of cooling tower plumbing, filtration and chemical dosing equipment installation & operation. Having worked as a water treatment technician, trouble-shooter, team leader & consultant, his thorough approach is well grounded in the pragmatics.
Carol
Office ManagerCarol is the second generation of her family to work in the water treatment industry, and she has spent well over a decade managing the administration and compliance aspects of cooling towers through her former role as Office Manager for Integra Water Treatment Solutions (VIC). Carol manages the compilation of our technical documentation as well as general accounts.
Bindi
Technical AdministrationBindi has amassed more than a decade of experience in the technical administration of cooling towers, and is responsible for managing the document & data processing requirements associated with processing the hundreds of cooling tower testing and maintenance records we receive from dozens of water treatment companies and labs every day!
Tich
Software ManagerTOMAS is continually being improved and developed to ensure it delivers all the functionality our clients demand with speed and elegance. Tich is our full time IT Manager for TOMAS, responsible for not only day to day IT support, but also continuous research into product improvement and hands on product development.
Frequently Asked Questions
-
Does TOMAS store the original service, cleaning,
micro and corrosion testing records supplied by the water treatment
company and labs?
YES – it doesn’t matter which water treatment company or lab you use, or even whether this changes over time – all records no matter where they’re from can be logged, stored and are easily accessible on TOMAS.
-
Can TOMAS provide all records for 5 years within 4 hours if
requested by the authorities?
YES – as long as the records have been uploaded to TOMAS, all records can be provided instantaneously via a shareable downloadable link. We have actually found that inspectors love it when they find out TOMAS is in use on a site as it makes their life much easier!
-
Can you backload my records on TOMAS?
YES – we are able to arrange the backloading of historical records on TOMAS so that they’re all organised and available to anyone who needs to seem them.
-
What types of reporting can TOMAS provide me?
Whilst TOMAS provides an amazing records management solution for cooling towers, we also log all the relevant chemical, microbial and fault information from all records received each day. This data allows us to provide a wide range of reports including:
- Graphical trends of chemical, microbial and corrosion data.
- Exception Reports / Concerning Trend Reports
- Fault Reports
- Missing Record Reports
Whilst we are sure that you’ll be amazed by the inbuilt reports available, if there is a specific report that you’d really like to see, please let us know and we may well be able to provide this too! -
Does TOMAS provide the ability to only show sites
and information relevant to different staff?
YES – each login profile will only show the relevant sites & information for that person - from an FM looking after a single site or a Senior FM with oversight over 10 buildings through to regional, state and national managers with access to all relevant sites under their care.
-
Are you able to customise the
services you provide?
YES – we are happy to work in with you to provide the best mix of services to complement your risk and compliance management strategies. From standalone audits and risk management plans, adhoc consulting advice, through to comprehensive management solutions where we take responsibility for all risk and compliance elements including paying for registrations, liaising with authorities, organising audits, and managing faults – we can design a risk management package that suits you.
-
My Water Treatment Service Provider has their own web portal
that provides records and data – why do I need another one?
Whilst some of the larger providers do have their own portals, none of them provide access to ALL record types (including independent microbial reports, corrosion reports, RMPs, audit certificates, rego certificates) and of course they are service provider specific – if you change supplier the portal access is gone. Of course, the TOMAS portal itself is only half of what you get – the other half is our staff, all of whom have extensive water treatment experience who read each one of your reports as they arrive and log all the relevant details into TOMAS. We then use this information to provide independent analytics, technical oversight and exception reporting. We effectively join your team as your “in-house water treatment experts” and provide you independent oversight and technical assistance in managing your cooling towers.
